Sound+Sleep SE FAQs
Can I return a product I’ve purchased on Amazon?
Yes! We have heard from some Amazon customers in the USA who have been told by Amazon that their LectroFan or Sound+Sleep product is not eligible for return. This is incorrect. Our products purchased on Amazon are backed by a 30-day return privilege. Because our products are sold by Amazon in the same category as…
Will the Sound+Sleep SE work outside of North America?
The Sound+Sleep SE can be used internationally with any AC line voltage from 100 to 240 Volts, at 50 or 60 Hz. This allows for its use in the majority of countries worldwide. The SE power cable uses a USA Type A (two-prong) adapter. Adapter kits to convert USA Type A adapters for use with…
Which products have headphone/audio jacks?
LectroFan EVO, Sound+Sleep MINI and Sound+Sleep SE have a 3.5mm audio output jack. They can be used for headphones, portable powered speaker, or any audio device which has a line-level 3.5mm input. Additionally, Sound+Sleep MINI and Sound+Sleep SE have a 3.5mm audio input, for enjoying an audio source on the device’s high fidelity speaker.
How does adaptive mode work?
Sound+Sleep, Sound+Sleep SE and Sound+Sleep MINI can automatically adjust to disruptive outside noises when you select ADAPTIVE on the control panel. They work by using a built-in microphone to listen to the environment and adjust the volume or add richness to sounds to help mask distracting noises which can disturb your sleep.
What’s the difference between white, pink, and brown noise?
Random-type noises, called “White Noises” as a category, help people sleep, rest, and mask unwanted sounds. While collectively called “White Noises”, selecting different frequency characteristics results in colored noises. The most common of these are white, pink, and brown noises. These are all produced by massaging random noise across the sound spectrum. White noise is…
The power cable on my product has become frayed or broken. What should I do?
You should stop using it immediately and contact us for a replacement at firstname.lastname@example.org. Please include: The serial number of your unit (you’ll find this on the white barcode label on the bottom of the unit) Your full name, shipping address, and phone number