We have heard from some Amazon customers in the USA who have been told by Amazon that their LectroFan or Sound+Sleep product is not eligible for return.
This is incorrect. Our products purchased on Amazon are backed by a 30-day return privilege. Because our products are sold by Amazon in the same category as health supplements and other non-returnable items, inexperienced Amazon customer support agents may mistakenly tell customers that our products are not returnable.
If you experience this, please call Amazon’s support line at 1-888-280-4331. If you still run into any difficulties, please contact us. We will repair or replace your product under warranty, at no cost to you.